RE: Career Planning in Management and Beyond

Hello all,

I’ve been struggling with a question the past few weeks about my career path in this industry.

Right now, I’m currently employed by a company that deals mainly in residential retrofits and service.  We compete with some other large residential companies here in the Atlanta area.

Recently, I became manager of their newly formed warranty department with the charge to build a team and grow it.  I also included training in my job description as its one of my passions.  My vision for the company is to help every HVAC related department (service, maintenance, warranty, install, and sales) to become better at their tasks.

My conundrum is that it doesn’t feel as if the higher ups in the company want to invest in doing things “the right way”; gross profit margins, budgets, and bottom lines receive much more focus.

I’m trying to be understanding of the forces at work here against the company.  We were recently bought out by a larger company out of state with the goal of growing.  It seemed like I could be a force for good by injecting best practices into our growth plans, but I’m constantly reminded that the company is much more interested in growing quickly rather than growing correctly.

Should I, as someone who values honesty and integrity, continue to stick with a company that doesn’t share my core beliefs?  Or should I continue to try to make a change for the better where I’m at?

Thanks in advance for the help.

oldthinker Parts Changer Asked on March 4, 2018 in Business Talk.
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5 Answers

I was in a similar position before and I stuck in there thinking, I could do the business and industry as a whole better there than anywhere else. The next guy in that position might skip every step instead of best practices and bring the quality down. My opinion in a warranty type situation requires everything to be perfect, fix it once and make it go away. Chances are that the customer is already getting annoyed and frustrated that a “warranty” dept. has to get involved. Best practices are always the way to go. Perhaps you could get a couple of other managers to buy into your ideas and several of you could convince higher ups that it’s the right way to go. If I were in your shoes at this point, I’d create a procedure for transferring to the warranty dept. that includes a data sheet like the ones a factory tech support would require. The sheet would have model, and serial, pressures, temps, SH, SC, static, amp draws, and line set sizes, length, and all those things. Proper procedures from your dept. should show pretty quickly that it’s better for the bottom line than guessing and throwing parts at the problem.

Junior Tech Answered on March 6, 2018.
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